The issue So, I ran into a weird issue a while back where Response Group Calls would be answered by RGS, the IVR messages and actions would play out and the call would be dropped into a queue to look for an agent. The Caller would hear the queue on hold music and after the… Read More »
So you might have seen the recent announcement regarding Skype for Business online port requirements changing, if not take a quick stop by Thomas Binder’s article over on the MS Tech Community. First off, this change only affects users homed in Skype for Business Online (IE, Office365) So if you’re running an On-Prem or… Read More »
Looking to get the latest from your Surface Hub? Microsoft has released the Creators Update for Surface Hub for multiple regions. To speed up the installation process you can download the update manually. Note: This update doesn’t include the new Whiteboard. That’s an App in the Windows Store and hasn’t been made available yet. Note:… Read More »
Today I have 2 units. The updated version of the Jabra Evolve 80 and the Evolve 65 Click here for for Evolve 80 review I’ve been rather lucky during my time running Skype4B, Vendors are eager for you to rate and review their gear. As I work for a company that tends to stick with… Read More »
Today I have 2 units. The updated version of the Jabra Evolve 80 and the Evolve 65 Click here for the Evolve 65 review I’ve been rather lucky during my time running Skype4B, Vendors are eager for you to rate and review their gear. As I work for a company that tends to stick with… Read More »
I recently has a requirement to filter through a customer’s 200 odd RGS Groups to find areas that had little or no agents assigned causing a high abandoned rate of calls. I knocked something quick and nasty together in the ISE at the time, but thanks to someone digging through our phone lines at home… Read More »
Another quickie. I’ve had a customer report that their Polycom Trio’s were randomly signing out after being left idle and in some cases, the system would work for one call, then need to be signed in again. Turns out the reception team had been cleaning the device between meetings (and not using the screen clean… Read More »
Hey, Remember that AudioCodes review I did waaaaay back in August then got distracted with PowerShell stuff? Well I’ve had some time to spend working with the unit as well as talking to AudioCodes about the solution in general. Quick Shout out to David at AudioCodes and the guys at Auroz for letting me hold… Read More »
aka: How to use multiple monitors in the Skype for Business client to split video and content streams during meetings like Lync Room Systems do. So, I recently got asked by a client if it was possible to split the Video and Content in a meeting across two screens like in a Lync Room System and… Read More »
So, I recently had a need to quickly and easily search a considerably large amount of DHCP Pools for some Polycom Trio devices. and James Cussens VVX manager returned too many results to find what I was looking for (well, until I hacked it to support Trio’s) Bascially, feed it a MAC and it will… Read More »